CASE STUDY:
Call Center Implementation​

Our Challenge

To help a client move and upgrade their existing data center to a new colocation facility and architect, deliver and deploy a new Cisco Contact Center solution.

Our Approach

We partnered with the company to analyze their current environment, their staff and talent, existing technology and their goals for the future.

• People

  • The company staff lacked the skills to architect and implement a move or replacement of the call center
  • We analyzed the skillset of their existing staff and recommended that they invest in both training as well as some additional staff to support the new technologies being deployed

• Process

  • We architected the solution based on the current and projected growth requirements of the client
  • We worked with the client to integrate the updated technologies and workflows into their current business

  • We implemented and project managed the solution end to end to ensure a timely execution and budget adherence

• Technology

  • The solution called for more automated technology
  • We designed the workflows, and automation to aid the business and deliver a better customer experience