CASE STUDY MIM IMPLEMENTATION

CASE STUDY MIM IMPLEMENTATION Overview Our client is a global retail company. The company had recently transitioned to a new managed service provider (MSP) and discovered that the provider did not have a strong major incident management process (MIM) for dealing with large or significantly important outages. Our Challenge To implement a major incident management […]

CASE STUDY – CLOUD AUTOMATION

CASE STUDY CLOUD AUTOMATION OVERVIEW Our client is a global retail organization. Prior to our collaboration, they had migrated their systems to the cloud using a “lift and shift” method. The company was eager to revamp and expand their eCommerce presence and wanted to accelerate their service deployment. They already knew the many benefits of […]

CASE STUDY – POINT OF SALE

CASE STUDY POINT OF SALE Overview Our client is a global wholesale company. The company had begun the work to replace their Point of Sale (POS) system and had partnered with a company to write a solution. We were engaged when they realized that they needed a large and complex centralized system up and running […]

CASE STUDY Cloud Migration

CASE STUDY CLOUD MIGRATION Cloud Migration We began the planning for a significant multi-cloud migration of 2300 servers out of multiple legacy datacenters by architecting a solution for Microsoft Azure and AWS. We then leveraged our proprietary methodologies for data collection, cloud readiness assessments and migration process. The migration of all physical datacenters in US, […]

Call Center Implementation​

Call Center Implementation Overview Our client is a national system integrator. The company was expanding and understood that they had outgrown the current solutions. Their legacy datacenters and call center operations were no longer going to meet the needs of the growing client base. Additionally, they did not have expertise in the newest call center […]