Cloud Observability

Harness the Full Potential of Your Systems with Observability Services

Cloud Observability Services

Measure your current observability maturity and develop a strategy for where and how to apply Observability approaches to accelerate your ability to understand and act based on real-time data A typical Observability model works by understanding your key business process and instrumenting both the infrastructure as well as the application to provide a clear understanding of how the system is performing and/or what the customer experience results are showing.

What is Observability?

Observability is the ability to collect, visualize and understand how complex systems are performing in real-time and how they are or are not meeting the business need. Providing the ability to distill the numerous alerts coming in from systems, metrics, monitoring, and logs into actionable information for technical and business resources.

Observability Maturity

Uptime, performance & reliability – Proactively identify and resolve issues before customers are impacted

Operational Efficiency – Build for scale to realize the benefits of cloud investments and optimize resource consumption.

Customer Experience – Deliver an exceptional digital customer experience that drives engagement, conversion and brand affinity.

Insight and Growth – Empower engineering teams with data to support faster feature delivery and more experimentation to drive competitive advantages.

Overview of Approach

Align on common goals and objectives –

Improve service availability, performance & reliability
Reduce operational cost, risk & improve efficiency
Improve customer satisfaction & retention
Grow the business through innovation

Define KPIs For Measuring Success –

SLO’s SLI’s & SLA’s Incident Volume MTTD & MTTR
Cost to Serve, OPEX, CAPEX Productive Hours & FTE
CSAT, NPS, Conversion Rate Attrition, ARPU & LTCV
TTM, CI/CD, Velocity, Errors Deployment Success & Quality

Communicate Current & Future State –

Visualize & democratize current state
Calculate & articulate current negative impacts
Track & trend attainment of goals & objectives
Quantify & demonstrate the value created

Observability as Code Practice –

We build Observability as code for ease of use/reuse
Fast deployment
Standardizations

Operational Command Centers –

Designed for SREs to identify and remediate problems quickly.
Improve availability, reliability, stability, and MTTR
A few of the ecosystem and applications

Customer Digital Experiences –

Understanding the user experience
Usage Trends and patterns throughout your application
Business dashboards to bring IT and the Business together with a common understanding

Observability Center of Excellence –

Establishing a Center of Excellence to adopt and deploy observability consistently
Standards and policy development aiding compliance and reuse.
Common repositories for use by development teams

Instrumentation –