Major Incident Management (MIM)
Develop and implement a process designed to reduce the Mean Time to Resolution (MTTR)
We develop and implement a Major Incident Management (MIM) process designed to reduce the Mean Time to Resolution (MTTR)
By analyzing your current processes, incidents, and architecture we can: highlight problem areas, improve response time, identify systemic issues, and implement a set of repeatable processes designed to reduce your MTTR.